FAQs

Below is a list of some common questions we receive. If you have a question that is not answered here or elsewhere on our site please contact us at (480) 619-4097.

  1. What are your office hours?
  2. What insurances are accepted?
  3. Do you have same day/walk-in appointments?
  4. Do you have a cancellation policy?
  5. What should I bring to my appointment?
  6. What should I do if the office is closed and I need to speak with the doctor?
  7. How can I get a prescription refill?
  8. Where do I call for billing questions?
  9. What is your co-payment policy?
  10. Do I need my old medical records prior to my first visit?
  11. Preventative vs Diagnostic

1. What are your office hours?

DeRosa Medical hours vary at our different locations. To see the hours of the location nearest you, CLICK HERE

Top

2. What insurance companies are accepted?

DeRosa Medical is a fully credentialed PPO provider for many insurance organizations listed below. We invite you to call our office for the specific details about excepted insurance plans.

  • Aetna
  • Blue Cross Blue Shield
  • Healthnet Medicare Advantage Plans
  • Humana
  • Medicare Provider
  • Tricare
  • United Health Care

Please note that some services provided in our office may not be covered by insurance. Patients are resposible for payment of these services and any co pays on the date of your appointment.

 

Top

 

3. Do you have same day appointments?

We make every effort to accommodate urgent same-day appointments. Please call our office and we will assist you in setting up a same day appointment.

 

Top

 

4. Do you have a cancellation policy?

Our cancellation policy is 24 hours notice before the scheduled appointment time. There is a $50 charge for missed appointments or appointments cancelled with less than 24 hours notice.

 

Top

 

5. What should I bring to my appointment?

At each appointment please bring your insurance card(s) for insurance verification. Additionally we provide the required patients forms on this website that you can print from your home computer and bring to your first appointment. A list of the patients forms is available here.

 

Top

 

6. What should I do if the office is closed and I need to speak with the doctor?

In the event of an emergency call 911 for assistance or go to the nearest emergency room. If the call is pertaining to non urgent matters such as refill requests or rescheduling of an appointment, please contact us during regular office hours.

 

Top

7. How can I get a prescription refill?

Prescription refills can be requested by contacting your pharmacy. We recommend requesting your refill when you have 5-7 days remaining on your current prescription. In certain circumstances, our providers may initiate prescriptions with a specific number of refills. We recommend that the day you receive your last refill from your pharmacy you contact our office to schedule your next appointment so the physician can evaluate how you are responding to the medication and make adjustments as needed.

 

Top

 

8. Where do I call for billing questions?

Please contact our office at 602-795-3655 if you have any billing questions.

 

Top

 

9. What is your co-payment policy?

All payments are collected at the time of check-out, so patients will need to be prepared to pay at that time. We accept cash, check, and all major credit cards. All self-pay patients will be expected to pay in full at the time of service with one of the accepted methods of payments.

 

Top

 

10. Do I need my old medical records prior to my first visit?

For annual exams or treating chronic medical issues it is recommended that your previous medical records be available for our providers to review. Knowing your complete medical history allows us to more readily identify your medical issue(s) and develop a proper treatment plan. We can assist you in obtaining your old medical records. You will be required to fill out and sign a medical release form which can be found on our website available here.

 

Top

 

11. Preventative v. Diagnostic

Preventive care and diagnostic medical care both play an important part in keeping you as healthy as possible. However, sometimes the difference between the two is not clear.

What is Preventive Care?
Preventive care includes annual exams, lab test, screenings and other services intended to prevent illness or detect problems before you notice any symptoms. The right preventive care at the right time can help you stay well and could even save your life.

What is Diagnostic Medical Care?
Diagnostic medical care involves treating or diagnosing a problem you’re having by monitoring existing problems, checking out new symptoms or following up on abnormal test results.

Examples of diagnostic medical care include:

  • Colon cancer screening (colonoscopy) to evaluate rectal bleeding.
  •  Mammogram to follow up on a breast lump.

Why Does It Matter If My Services are Preventive or Diagnostic?
Your insurance coverage may be different depending on which type of services you receive. Many preventive services are covered at 100 percent (at no out of pocket cost to you). Be sure to ask why a test or service is ordered. The same test or service can be preventative, diagnostic or routine chronic care (regular care based on a chronic health condition) depending on why it’s done, and the cost for the service may change based on how it’s defined. As a convenience to our patients, we have LapCorp on site in each of our office locations. It is important that you understand that LabCorp and DeRosa Medical are separate entities, and you will receive a separate bill from LabCorp for labs drawn. It is very important that you find out before having your labs drawn what you will be charged.

Frequently Asked Questions | DeRosa Medical | Scottsdale, AZ

From the Blog...

Managing Risks: Osteoporosis, Menopause & HRT
Q: I’m approaching menopause and I’m worried about taking hormones and my risk for osteoporosis. What should I do? The
Read more.
Menopause Awareness Month – Questions to ask your healthcare provider
September is Menopause Awareness Month. The third part of our three-part series continues with questions for your health care provider. At DeRosa
Read more.
Menopause Awareness Month – What is Menopause?
September is Menopause Awareness Month. Our second part of our three-part series continues with frequently asked questions, beginning with “What
Read more.